This website and its owners take a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website to provide the users with a more tailored experience within this website.
WEBSITE VISITOR TRACKING
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts (for example, by clicking on social media buttons or viewing videos housed on other sites). Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.
ADVERTS AND SPONSORED LINKS
CONTACT & COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. Your details are not passed on to any third parties.
This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.
EXTERNAL WEBSITE LINKS & THIRD PARTIES
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
ACCESS TO YOUR PERSONAL INFORMATION
In accordance with GDPR, you may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you, please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
RESOURCES & FURTHER INFORMATION
Overview of the GDPR – General Data Protection Regulation
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
Gift Card Terms and Conditions
Serenity Beauty Gift Vouchers can be purchased in £ sterling only. Gift Vouchers can be purchased, but not redeemed, online.
Gift Vouchers can be used as full or part payment on services and retail merchandise in salon. Gift Vouchers cannot be refunded or exchanged for cash.
All refunds of goods or services purchased with your voucher will be made in accordance with Serenity Beauty’s refund policy. This does not affect your statutory rights.
Gift Vouchers will not be replaced if lost or stolen. Gift Vouchers expire 6 months after activation. Any balance remaining will be reduced to nil and forfeited.
Risk will pass to the customer upon receipt and title will pass upon receipt of payments in full. Serenity Beauty has no liability for lost, stolen or damaged vouchers once responsibility of ownership has passed to the customer at time of receipt.
Vouchers which are defaced, altered or cancelled will not be accepted in Serenity Beauty salons.